Delivery and Refunds
Last updated: 17 September 2026
This page summarises how our service is provided, how payment is taken, and our cancellation and refund terms. For the full legal text, see our Distance Sales Agreement.
1. How Is Our Service “Delivered”?
Studio address: Huzur Mahallesi, Barbaros Caddesi No:12/B, 34396 Sarıyer/İstanbul, Türkiye
Opening hours: Monday–Friday 09:00–19:00 · Saturday 09:00–17:00
Phone / WhatsApp: +90 540 034 7325 · E-mail: anil@peakdetailingtr.com
2. How Is Payment Taken?
| Step | What happens |
|---|---|
| 1. Contact | You reach us by WhatsApp, phone or the booking form. |
| 2. Free inspection | We see the vehicle and confirm the scope and the final price. We do not start without your approval. |
| 3. Appointment and application | On the agreed date the vehicle comes to the studio and the work is done. No payment is taken up to this point. |
| 4. Payment | When the work is finished, you pay at your choice either at our studio or online through a personalised payment link (peakdetailingtr.com/en/odeme/…) sent to your WhatsApp or e-mail. The link is valid until the date shown on the payment page (normally 7 days). |
| 5. Paying via the link, invoice and handover | When paying via the link, you see the service name and the total amount including VAT on the payment page and accept the Pre-Contractual Information Form and the Distance Sales Agreement separately; you then pay by credit/debit card (in instalments if you wish) on iyzico’s secure payment page, where 3D Secure verification may be requested depending on your bank, and the receipt is e-mailed to you. With either method, the invoice is sent to you. Your vehicle is handed over once the work is complete. |
The application time varies by service type and vehicle condition; the exact duration is confirmed at the free inspection. In any event the work is completed within 30 days at the latest from the date of agreement.
3. Payment Security
- Online payments made through the link are taken through the infrastructure of İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (iyzico), an electronic money institution authorised and supervised by the Central Bank of the Republic of Türkiye, on iyzico’s hosted secure payment page; 3D Secure verification may be requested depending on your bank.
- When paying via the link, your card number, expiry date and security code are processed only by iyzico; they are not transmitted to us, not visible to us and never stored by us.
- The payment page is encrypted with an SSL certificate.
- When paying via the link, instalment options and any instalment charge are shown on iyzico’s payment page according to your card and bank; you see the total you will pay before confirming. Interest-free instalment terms we have announced remain unaffected.
- No additional charge for delivery, shipping or otherwise is collected beyond the price.
4. Appointment Cancellation
To help us plan, we kindly ask that you notify cancellations or date changes to +90 540 034 7325 at least 48 hours before the appointment. This is a courtesy request, not a binding obligation.
If the cancellation is on our side, we tell you immediately and arrange a new appointment on a date you choose.
5. When Does a Refund Arise?
Because we take no advance payment and collect the fee after the work is done, a “refund of an advance payment” never arises. Refunds arise in two cases:
| Case | What happens |
|---|---|
| Defective service | Re-performance of the service, a price reduction, free repair, or rescission of the contract — your choice (Law No. 6502, Articles 13–16). |
| Incorrect / duplicate charge | The excess is refunded within 14 days at the latest of the finding, using the payment method you used; for card payments made via the link, the refund goes through iyzico to the same card. |
6. Refund Process and Timing
Send your refund request by e-mail to anil@peakdetailingtr.com or by WhatsApp message to +90 540 034 7325. Including the following speeds up the process:
- Your name and contact details
- Transaction number or payment date
- Service name and date of application
- Your reason for the refund
Once your request is approved, the amount is refunded within 14 days at the latest; for card payments made via the link, the refund goes through iyzico to the card used for payment. The time it takes for a card refund to appear on your account depends on your bank; for instalment payments, the refund may be reflected in instalments according to your bank’s practice.
Refunds are made using the payment method you used, and no cost is charged to you.
7. Right of Withdrawal
In distance contracts you have a statutory 14-day right of withdrawal. However, under Article 15/1-(h) of the Regulation on Distance Contracts, this right cannot be exercised for services begun with your consent and fully completed. Because we take no advance payment and collect the fee after the work is done, the service is already complete at the moment of payment.
In every case your defective performance rights are reserved; see section 5 above.
8. Warranty
For all services we provide a workmanship guarantee against defects arising from the application. A manufacturer’s warranty exists only for PPF and window film products and is subject to the relevant manufacturer’s warranty terms; a written warranty certificate is issued at handover only for PPF. Ceramic coating, paint correction and protection, and interior detailing carry no manufacturer’s warranty; application-related issues are covered by our workmanship guarantee. Damage arising from improper use, accident, chemical contact or third-party intervention is out of scope.
9. Model Withdrawal Form
If you wish to exercise your right of withdrawal you may copy the text below and send it to anil@peakdetailingtr.com. Use of this form is not mandatory.
10. Complaints and Disputes
Please contact us first. If we cannot reach a solution, you may apply to the Consumer Arbitration Committee at your place of residence or at the place of the transaction, within the monetary limits announced annually by the Turkish Ministry of Trade; above those limits, to the Consumer Court.