Delivery and Refunds
Last updated: 4 September 2026
This page summarises how our service is provided, how payment is taken, and our cancellation and refund terms. For the full legal text, see our Distance Sales Agreement.
1. How Is Our Service “Delivered”?
Studio address: Huzur Mahallesi, Barbaros Caddesi No:12/B, 34396 Sarıyer/İstanbul, Türkiye
Opening hours: Monday–Friday 09:00–19:00 · Saturday 09:00–17:00
Phone / WhatsApp: +90 540 034 7325 · E-mail: anil@peakdetailingtr.com
2. How Is Payment Taken?
| Step | What happens |
|---|---|
| 1. Contact | You reach us by WhatsApp, phone or the booking form. |
| 2. Free inspection | We see the vehicle and confirm the scope and the final price. We do not start without your approval. |
| 3. Appointment and application | On the agreed date the vehicle comes to the studio and the work is done. No payment is taken up to this point. |
| 4. Payment link | When the work is finished, a personalised iyzico payment link is sent to your WhatsApp or e-mail. |
| 5. Payment and handover | You pay by credit/debit card with 3D Secure; the invoice is issued and the vehicle handed over. |
The application time varies by service type and vehicle condition; the exact duration is confirmed at the free inspection. In any event the work is completed within 30 days at the latest from the date of agreement.
3. Payment Security
- Payments are taken through the iyzico payment infrastructure with 3D Secure verification.
- Your card number, expiry date and security code are not transmitted to us and are never stored by us.
- The payment page is encrypted with an SSL certificate.
- No additional charge for delivery, shipping or otherwise is collected beyond the price.
4. Appointment Cancellation
To help us plan, we kindly ask that you notify cancellations or date changes to +90 540 034 7325 at least 48 hours before the appointment. This is a courtesy request, not a binding obligation.
If the cancellation is on our side, we tell you immediately and arrange a new appointment on a date you choose.
5. When Does a Refund Arise?
Because we take no advance payment and collect the fee after the work is done, a “refund of an advance payment” never arises. Refunds arise in two cases:
| Case | What happens |
|---|---|
| Defective service | Re-performance of the service, a price reduction, free repair, or rescission of the contract — your choice (Law No. 6502, Articles 13–16). |
| Incorrect / duplicate charge | The excess is refunded to your card within 14 days at the latest of the finding. |
6. Refund Process and Timing
Send your refund request by e-mail to anil@peakdetailingtr.com or by WhatsApp message to +90 540 034 7325. Including the following speeds up the process:
- Your name and contact details
- Transaction number or payment date
- Service name and date of application
- Your reason for the refund
Once your request is approved, the amount is refunded to the card used for payment within 14 days at the latest. Depending on your bank, it may take a further 2–10 business days for the amount to appear in your account; that period is at your bank’s discretion.
Refunds are made using the payment method you used, and no cost is charged to you.
7. Right of Withdrawal
In distance contracts you have a statutory 14-day right of withdrawal. However, under Article 15/1-(h) of the Regulation on Distance Contracts, this right cannot be exercised for services begun with your consent and fully completed. Because we take no advance payment and collect the fee after the work is done, the service is already complete at the moment of payment.
In every case your defective performance rights are reserved; see section 5 above.
8. Warranty
We warrant against defects arising from the application (workmanship). Statements regarding the durability of coating and film products are subject to the relevant manufacturer’s warranty terms and are stated on the service pages. Damage arising from improper use, accident, chemical contact or third-party intervention is out of scope.
9. Model Withdrawal Form
If you wish to exercise your right of withdrawal you may copy the text below and send it to anil@peakdetailingtr.com. Use of this form is not mandatory.
10. Complaints and Disputes
Please contact us first. If we cannot reach a solution, you may apply to the Consumer Arbitration Committee at your place of residence or at the place of the transaction, within the monetary limits announced annually by the Turkish Ministry of Trade; above those limits, to the Consumer Court.